Last updated: September 17, 2026
01Who we are
Vyzer is a Brazilian social network. For the purposes of Brazil's General Data Protection Law (Law 13,709/2018, the LGPD), Vyzer is the controller of the personal data processed in the service.
For any privacy matter, including reaching our data protection officer, write to suporte@vyzerapp.com.
02Minimum age
Vyzer is for people aged 16 or older. We do not knowingly create accounts for anyone under 16. If we learn that an account belongs to someone under that age, the account is closed and its data deleted. If you are a parent or guardian and believe a minor has an account, write to suporte@vyzerapp.com.
03Data you give us
- Sign-up: email, password (stored only as a hash, never in plain text) and username (@).
- Profile: display name, picture, cover, bio, tags, social links and anything else you choose to show.
- Content: posts, drops, comments, guestbook notes, photos, videos, audio and polls you publish.
- Messages: the content of private chats, groups and voice-room text chat. Messages are stored on our servers so they can be delivered and shown in your history. They are not end-to-end encrypted.
- Communities and rooms: the hubs and voice rooms you create or join, and your roles in them.
- Reports and support: what you write when reporting something or contacting the team.
04Data collected automatically
- Device and connection: IP address, platform type (Android or browser), app version and a random installation identifier generated by Vyzer itself. We do not read your IMEI, phone number, contacts or GPS location.
- Usage: likes, profile visits, who you follow, gifts sent and received, participation in rankings, events and minigames.
- Voice rooms: join and leave times, your role in the room and technical connection-quality data. Room audio is not recorded.
- Notifications: the token Google's notification service (Firebase Cloud Messaging) generates for your device, if you allow notifications.
- Diagnostics: error and performance logs, without the content of your messages.
05Purchases and payments
Vyzer has virtual currencies (Bits and Volts) and a VIP plan. We keep a history of your purchases, balances and transfers between accounts (gifts, sales, auctions).
- In the Android app, purchases are processed by Google Play. Vyzer never receives your card number. Google sends us the purchase confirmation and the order identifier.
- In the browser, Pix payments are processed by Mercado Pago. The CPF (Brazilian tax ID) requested at checkout is sent to Mercado Pago to issue the charge and is not stored on Vyzer's servers.
06App permissions
- Microphone: only to speak in voice rooms and record audio messages. The microphone is only on when you step onto a room's stage or record audio.
- Notifications: to tell you about messages, gifts and invites.
- Bluetooth: only to route sound to your wireless headset. It is not used for location.
- Foreground service: keeps the voice room, music and cinema running when you minimize the app. A persistent notification is shown while this happens.
- Photos and files: only the files you choose to upload or save.
07What we use data for
- Running the service (performance of contract): creating your account, showing your profile, delivering messages, connecting voice rooms, processing purchases.
- Security and fraud prevention (legitimate interest): detecting fake accounts, like farms, scams and ban evasion. This is what the IP address and installation identifier are used for, including limiting how many accounts a single device can use.
- Moderation (legitimate interest and legal obligation): published text, images and videos go through automated analysis that looks for nudity, violence and other prohibited content. Reported content may be reviewed by members of the moderation team, including private messages that have been reported.
- Complying with the law: keeping access logs for the period required by Brazil's Internet Civil Framework and responding to orders from competent authorities.
- Service notices: account confirmation and password reset emails, and important announcements. We do not send third-party advertising.
Vyzer does not sell your data and does not show third-party ads. We do not use ad networks or advertiser tracking tools.
08What others can see
Your profile, your posts and your activity in public hubs and rooms can be seen by other people on Vyzer. Part of your public profile can also be seen by people without an account.
You can set your profile to private in Settings. With a private profile, only people you approve see your posts and details. Messages from people you don't follow arrive as a message request, and you decide whether to accept. You can block anyone at any time.
10How long we keep data
- Account, profile and content: for as long as the account exists.
- After you delete your account: profile, posts, media, guestbook, followers and items are erased from active systems. Backups are overwritten within 30 days.
- Messages you sent to other people: remain in the recipient's history, now without your name (shown as "removed user").
- Access logs (IP, date and time): 6 months, as required by Brazil's Internet Civil Framework (Law 12,965/2014, art. 15).
- Purchase and transaction records: up to 5 years, unlinked from the deleted profile, for tax obligations, consumer protection and fraud prevention.
- Ban and security records: up to 6 months after the account is closed, so that a banned account cannot simply come back.
11Your rights
The LGPD gives you, among others, the right to:
- confirm that we process your data and access that data;
- correct incomplete, wrong or outdated data;
- request deletion of your data and account;
- request data portability;
- know who we share your data with;
- withdraw consent you have given (for example, turning notifications off);
- request a review of decisions made solely by automated analysis, such as the removal of content;
- lodge a complaint with Brazil's National Data Protection Authority (ANPD).
You can do much of this yourself in the app's Settings. For everything else, write to suporte@vyzerapp.com from the email address registered on the account. We reply within 15 days.
12How to delete your account
You can delete your account at any time, inside the app (Settings → Account → Delete my account) or from the browser, without needing the app. The steps, and what happens to each kind of data, are described in Delete account.
13Security
All communication between your device and Vyzer is encrypted in transit (HTTPS and WSS). Passwords are stored only as hashes. Access to data is restricted by rules in the database itself, and sensitive actions are checked on the server. No system is infallible: if an incident occurs that may cause relevant risk or harm, we will notify you and the ANPD, as the law requires.
14Storage on your device
Vyzer stores on your device only what it needs to work: your login session, your preferences (language, theme), the installation identifier and drafts. We do not use advertising cookies. This website does not use tracking cookies.
15Changes to this policy
When this policy changes in a relevant way, we will tell you inside the app before the change takes effect. The date at the top of this page shows the current version.
16Contact
Privacy questions, requests and complaints: suporte@vyzerapp.com.